Refund Policy

Returns and cancellations

Can I cancel an order before I receive it?

Yes. If you ordered by mistake please contact us immediately and we will cancel your order and refund you. 

Can I return my order after I receive it?

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Customers will be charged a 20% restocking fee for returns.

Am I eligible for a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

If your item is defective or damaged please send us a picture to and will email you a return label free of charge.

NEXE Coffee

109-19353 22 Avenue, Surrey, BC V3Z 3S6

Phone: (604) 359-4725


To return your product, you should mail your product to:

NEXE Coffee

109-19353 22 Avenue, Surrey, BC V3Z 3S6

Phone: (604) 359-4725

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.