FAQ

Our coffee


Where can I buy NEXE Coffee?
Visit our online store to purchase

Do your coffee pods contain allergens?
Read more about our coffee and its origins here.

How many coffee varieties does NEXE Coffee carry?

At the moment we carry one dark roast espresso blend. 


Does NEXE Coffee have an expiration date?
Each box / batch...

What is the caffeine content of NEXE Coffee?
The amount of caffeine depends on the variety of green coffee used in the pod.

The NEXE Pod

Which single-serve brewing systems do NEXE pods fit in?
Our NEXE espresso coffee is compatible with Nespresso OriginalLine brewers.

What are your compostable pods made of?
The NEXE pod is made using plant-based materials that break down completely in industrial composting facilities. The pod is made from a combination of plant fiber, compostable polymers, and other compostable materials.

What is the difference between ‘biodegradable’ and ‘compostable’?
Biodegradation is the breakdown of materials by microorganisms like bacteria and fungi. Composting occurs when humans create a special environment for biodegradation to take place.

How should I dispose of my NEXE pods?
The NEXE pod can be disposed of in the green bin, where municipalities accept compostable packaging. The entire pod is compostable – no need to separate the lid, cup, or coffee.

Can I dispose of NEXE pods in my backyard compost?
NEXE pods should be handled by your municipal composting facility to ensure they break down completely. NEXE encourages backyard composting and will soon release information on how to build a true DIY compost.

What is the difference between municipal composting and backyard composting?
Municipal composting facilities use higher temperatures to ensure that organic waste breaks down more quickly and completely than a backyard composting pile. In some facilities, the compost can even be used to generate renewable natural gas.

Have NEXE pods been tested in a municipal composting facility?
The NEXE pod was developed and tested in collaboration with the Municipal Biofuels Facility in Surrey, British Columbia, Canada, which processes more than 115,000 tonnes of organic waste annually.

Have NEXE pods been tested by independent third parties?
NEXE pod materials have been validated as fully compostable by researchers at The University of British Columbia in Vancouver, Canada and meet international standards for certification as compostable materials. The NEXE pod is currently undergoing certification from the Biodegradable Products Institute (BPI).

Will the compost soil from the breakdown of the NEXE pod contain toxic byproducts?
The NEXE pod breaks down to non-toxic materials, leaving no micro-plastics behind. A six-month independent study found no impact on the growth of vegetables in soil mixed with compost from the NEXE pod.

Are NEXE pods better than conventional plastic pods?
Conventional coffee pods are made from non-compostable materials that remain in the landfill for 500 years or longer. The NEXE pod can be composted in as little as 35 days.

Are compostable pods a good solution to the single-use plastics issue?
Composting is a sustainable alternative to single-use plastics that reduces the impact of plastic on our environment.

 

 

Shipping and Handling


Do you ship internationally?
Currently we only ship to Canada and the US. We are investigating the UK/EU and we aim to ship there in Q3 of 2021.

When will I receive my order?
We currently ship to Canada using Canada Post and the US using US Mail. Our standard shipping time is 2-6 business days. Our express shipping option takes 2-4 business days.


Where can I find the status of my order?
Email us if you have not received a Canada Post tracking number. 

 

 

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